Switching restaurant technology platforms usually means starting your guest relationships from zero — every loyalty point, every visit record, every preference note left behind in the old system. WowMenu's bulk guest import removes that penalty entirely. Upload your existing guest list — from a spreadsheet, a previous CRM export, or your old POS — and the platform backfills full historical spend and visit data into each guest's new WowMenu profile.
The result is that your most loyal guests don't experience a reset when you switch platforms. A guest who was three visits from VIP status in your old system arrives at WowMenu already three visits from VIP — not back at zero.
What Bulk Guest List Import does for your restaurant
Bring guest lists in from common formats — CSV exports from a previous CRM, POS guest database, or simple spreadsheet — without manual re-entry.
Imported guests retain their accumulated visit count and spend history, so loyalty tier progress and CRM insights are accurate from day one.
Guests don't notice or experience a reset — their relationship with your restaurant continues exactly where it left off on your previous platform.
Pull a guest list export from your previous CRM, POS, or loyalty platform — most common spreadsheet and CSV formats are supported.
Upload the file directly from your portal. The system maps columns — name, phone, visit count, total spend — to the correct CRM fields.
Preview the mapped data before confirming, with the ability to correct field mapping if your export format is non-standard.
Imported guests appear in your Guest CRM instantly, with full history intact and tier status calculated from their backfilled data.
CSV is the most common and reliable format. Exports from most major POS and CRM systems can typically be converted to CSV for import; our support team can help with format-specific questions.
Yes. Tier status is calculated from the imported visit count and spend data the moment the import completes, so loyal guests are recognised at their correct tier from their very next visit.
Basic and Pro plans support standard list sizes suitable for most independent restaurants; Business and Enterprise plans support larger multi-branch guest databases. Contact our team for guidance on very large imports.
The import process flags likely duplicates and incomplete records for your review before finalising, so you can merge, correct, or skip them rather than importing messy data.